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How We Protect Your Account and Payment Information

Your personal data, account login, and payment details are protected by encryption and secure storage protocols we maintain across all your sessions—whether you're depositing via DANA, OVO, GoPay…

Encrypted account storageDANA, OVO, GoPay, QRIS secureYour withdrawal history protected
mataharislot How We Protect Your Account and Payment Information
REACH OUR TEAM

How to Request Your Data or File a Privacy Concern

Team online

Email Support

Contact our privacy team at [email protected] with your account number or email address. We'll confirm your identity and respond to data requests or complaints within five business days.

Live Chat (09:00–21:00 Jakarta Time)

Click the chat icon in the bottom-right corner of your account dashboard to speak with a representative who can help you update privacy settings or understand what data we hold on file.

Account Settings

Log into your mataharislot account, go to Settings > Privacy & Data, and manage your communication preferences, download your data export, or request account deletion there directly.

DATA SECURITY

How We Keep Your Information Safe and What Rights You Have

Encryption Standard

All your personal data and payment details are encrypted using 256-bit SSL when transmitted between your device and our servers. Your DANA, OVO, GoPay and QRIS payment credentials are never stored in plain text on our platform.

Cookie Management

We use cookies to track your session, remember your login state, and measure how you interact with the lobby. You can disable non-essential cookies anytime in your browser settings without losing core account functionality.

Data Retention Period

We keep your account data for as long as your account is active. After you request deletion, we retain transaction records for up to seven years for tax and anti-fraud compliance, then purge the rest.

Third-Party Access

We do not sell your data to advertisers or data brokers. We share payment information only with DANA, OVO, GoPay and QRIS processors to complete your deposits and withdrawals, and with fraud-detection partners to protect your account.

Your Data Rights

You can request a copy of all data we hold on you, ask us to correct inaccurate information, or request deletion of non-essential records. Email [email protected] with 'Data Request' in the subject line and your account email.

Policy Updates

If we change this privacy policy, we'll notify you via email at least 14 days before the change takes effect. You can review the full updated policy on this page anytime before logging in to your account.

Privacy Policy Frequently Asked Questions

Yes. Go to Settings > Privacy & Data in your account and select 'Request Account Deletion.' We'll remove your personal profile and session history within 30 days. Payment records required by law remain for up to seven years but are anonymized and not linked to your account.

No. We never sell your personal data to marketing companies, data brokers or advertisers. We only share payment details with DANA, OVO, GoPay and QRIS to process your deposits and withdrawals, and with security partners to prevent fraud on your account.

We keep your complete transaction history—deposits, withdrawals, and game play records—while your account is active. After you request deletion, we retain withdrawal records for up to seven years for tax compliance, then permanently delete them.

Your account and all stored data remain intact. We don't delete inactive accounts automatically. However, if you want to close your account and erase your data, contact [email protected] or use the Account Deletion option in Settings.

Yes, we use cookies to remember your login, track session duration, and see which games you visit most. This helps us prevent fraud and personalize your lobby view. You can disable non-essential cookies in your browser without affecting your account access.

Log into your account, go to Settings > Profile, and update your email, phone, or name directly. We'll verify the change via email within 24 hours. If you can't change something, email [email protected] with proof of identity.

Yes. Go to Settings > Privacy & Data and select 'Download My Data.' You'll receive an encrypted file with your account info, transaction history, and login records. This takes up to five business days and is sent to your registered email address.